Terms and Conditions
About Us Society of Genealogists Enterprises Ltd is a trading company owned by Society of Genealogists. Society of Genealogists Enterprises Ltd is a Limited Company (Registered No 3899591) VAT number 749 5602 03. The Society of Genealogists is a registered charity (No 233701) and exists to promote, encourage and foster the study of Family & Local History.
The Society of Genealogists Enterprises Ltd, is the supplier of all Society Publications. You can contact us at firstname.lastname@example.org
Contact Us If you need to reach us, please email us on <email@example.com>. Alternatively, you can call on +44 (0) 20 7702 5483, fax on +44 (0)20 7250 1800 or write to us at Society of Genealogists Enterprises Ltd, 14 Charterhouse Buildings, Goswell Road, London EC1M 7BA, UK.
Making a Purchase you can use "search" to find specific items. To make a purchase, just click on the items you wish to buy and put them in the shopping basket. After selecting the goods, click ‘buy this’ before viewing your basket and completing your order.
We accept VISA / MasterCard credit and debit cards. If you are shopping from outside the UK, your credit card company will convert the pound sterling transaction to your own currency.
Members of the Society of Genealogists receive a 10% discount on all the Society's publications.
Postage And Handling Items are sent by First Class post within the UK and surface mail overseas. We can also deliver to a different address from your billing one - just indicate the details with your order. We try to process orders within 3-4 working days. Note: overseas surface mail items can take up to 2 months to arrive.
Shipping Rates are:
Shipping to 1ST Item ordered Additional Item Maximum Charge
UK £2.00 0.50p £5.00
EU £2.50 0.50p £10.00
International £5.00 0.50p £10.00
Please note there are no delivery charges for event tickets or Hard Copy services.
VAT Charges For orders within the UK or the European Economic Area, 20% VAT is added to all items (including shipping and handling) except on books, magazines and Royal Mail postage.
Customers in different VAT territories
Unfortunately, our system is not yet able to distinguish between different VAT territories, and so customers will be charged VAT (where applicable) when placing an order.
We are happy to refund the VAT difference to you after your order has been despatched. To request a VAT refund after despatch, please email: firstname.lastname@example.org. Remember to include the order number with your request.
For further information on VAT distance selling regulations and selling thresholds please contact the relevant VAT authority for the country concerned.
Credit Card Security The Society uses trusted methods of payment collection and has passed compliance procedures as laid down in legislation. We use a SSL VE certificate along with secure payment collection. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are processed by verifone and the only information we receive is the last four numbers of your card. Your credit card details are not held in clear text on any website.
Returns Policy All goods are dispatched to you in new condition and securely packaged. If any item is received damaged or faulty, please return it to us for immediate replacement.
If for any reason you would like to return the book you have purchased, we will refund the full cost of the book or exchange it for another title, provided we are notified of your intentions within 21 days. The delivery charges will not be refunded. If you would like to exchange the book please note that we may charge you the delivery cost. Unfortunately we cannot exchange software that has been opened, unless it proves to be faulty. Customers’ statutory rights are not affected by the returns policy. Any returns should be clearly addressed to:
Returns: Society of Genealogists Enterprises, 14 Charterhouse Buildings, London EC1M 7BA
For more information about your consumer rights, please refer to the Consumer Protection (Distance Selling) Regulations 2000. http://www.legislation.gov.uk/uksi/2000/2334/contents/made
Events Society members receive a 20% discount on event tickets, please ensure you are logged in as a Member to receive your discount. All events take place at Society premises unless listed as a visit or special event (in which case a venue will be otherwise stated). Event tickets will not be posted for bookings made through our website, you will instead receive confirmation of your order by email. All events are bookable and tickets allocated on a first come, first serve basis. Course fees ONLY are refundable should the event be cancelled for any reason. No other compensation is available. If you are unable to attend an event, the Society can transfer payment to another event held within six months time. Non-members purchasing event tickets are not thereby entitled to use the library. They are welcome to do so upon purchase of a day search ticket from the reception desk. To contact the evens department, tel: 020 7553 3290 or email email@example.com
Hard-Copy Service Orders Members of the Society receive a 20% discount on all orders contained within the datasets listed on the sales section of our website, please ensure you are logged in as a Member to receive your discount. Refunds will only be given if the incorrect document was copied. We provide the best possible copy available from the original material. The price quoted on our website includes the cost of copying and postage, regardless of customer address. To enquire about the hard-copy service, tel: 020 7553 3290 or email firstname.lastname@example.org