Society of Genealogists

MySoG: Frequently Asked Questions

Q: Why do I need to validate my membership and sign-in?
Q: I have not received a letter with my validation information?
Q: Is the password case sensitive?
Q: How can I check that my details are correct?
Q: I am not a member - how can I view the actual data?

Q: I could not log-in using the information provided.
Q: I used the "Forgotten?" link but the system was not able to send me an automatic email?
Q: I filled in the form using the "Forgotten" link but an email did not arrive?
Q: I received an email saying my records have been changed

Q: Why do I need to validate my membership and sign-in?

A: MySoG has been set up to provide services to members of the Society and therefore we need to confirm that you are a member. The initial step is to validate that you are a current member. Subsequently you can just sign in to use the members' only facilities.

Q: I have not yet received a letter with my validation information?

A: Details of how to validate your membership were sent by post in the first week of February or if you have joined since then in your joining pack. If the letter does not arrive or you have any other problems validating or logging in to MySoG e-mail support with your membership number and postcode.

Q: Is the password case sensitive?

A: Yes, your password is case sensitive. You can change your password after you login. Your new password will also need be case sensitive and should consist of upper and lower case letters and numbers. If you forget your password you can request that this is sent automatically to your registered e-mail address.

Q: How can I check that my details are correct?

A: When you validate your membership you will need to complete a form so that we can obtain some additional information about you not currently help in the Membership database where any changes you make will be stored. At present certain data cannot be altered by you so if this needs updating please e-mail the Membership Office

Q: I am not a member - how can I view the actual data?

Join the Society! Details of membership, including all the other benefits, can be found here.

Q: I could not log-in using the information provided.

A: The log-in security process may conflict with the setting in your Internet Browser. If there are any problems please send an email to support@sog.org.uk with the following information:

Your membership Number (On the address label of your Genealogists Magazine or the front of your membership Card)
Your Postcode
Your email address

Please note that this is a manual process and there may be a delay in replying.

Q: I used the "Forgotten?" link but the system was not able to send me an automatic email?

A:We can only send a password to your recorded email address if you forget your password. Please send an email to: support@sog.org.uk with the following information:

Your membership Number (On the address label of your Genealogists Magazine or the front of your membership Card)
Your Full Name
Your email address

We will update your email address manually. A message will be sent from postmaster@sog.org.uk to advise you when the update has been done so that you can use the "Forgotten Password link". Please note that this is a manual process and there may be a delay in replying.

If you change your e-mail address it is important that you log-in and update your registered e-mail address as soon as possible to avoid this situation occurring.

Q: I filled in the "Forgotten Password " form but an email did not arrive?

A: Email messages do get lost in the Internet for a variety of reasons. Please check that the message has not been treated a junk mail or if you use a mail filtering service provided by your Internet Service Provider or a Hosting service that the email address support@sog.org.uk will not be blocked. If you still are unable to find the response message please send an email to: support@sog.org.uk with the following information:

Your membership Number (On the address label of your Genealogists Magazine or the front of your membership Card)
Your Post Code
Your email address

You will get a reply from postmaster@sog.org.uk. Please note that this is a manual process and there may be a delay in replying.

Q: I received an email saying my details have been changed

A: If your details are edited a message will be sent to you advising that a change has been made. If you did not update your details contact support@sog.org.uk